Problem with a top-up? Tell us the number you topped up, the amount, and your M-PESA (or card) reference.
Need a record of your purchases? Get your statement (download or email).
Support contact details are coming soon.
Maelezo kamili ya masharti, faragha na marejesho yameandikwa kwa Kiingereza hapa chini; toleo la Kiingereza ndilo rasmi. Una swali? Wasiliana nasi.
Terms of use
What we do. AirtimePap sells prepaid airtime for Kenyan Safaricom and Airtel numbers. You pay by M-PESA (or by card for international top-ups) and the airtime is sent to the number you enter.
Check the number. Airtime goes to exactly the number you enter. Once delivered, airtime can't be taken back by us or the network, so please double-check before you pay.
Price. You pay the face value of the airtime shown before you pay (international top-ups show the full price in your currency first). M-PESA or your card provider may charge their own fees.
Delivery. Airtime is usually delivered within seconds. Occasionally a network delay can take longer; if it doesn't arrive, see Refunds.
Points and personal links. Gotta Points and referral rewards are a free bonus with no cash value. We may change or end them, and we may cancel points or rewards gained through abuse (for example, fake referrals).
Dealers. Dealer float is prepaid airtime value for resale. The activation fee is non-refundable. Unused float can't be withdrawn as cash.
Fair use. Don't use AirtimePap for fraud, with stolen payment details, or to send repeated payment prompts to other people. We may refuse or cancel such transactions and report fraud to the authorities.
Changes. We may update these terms; the date at the top shows the latest version.
Privacy policy
We follow Kenya's Data Protection Act, 2019. We collect only what we need to deliver your airtime.
What we collect: the phone number that pays and the number that receives airtime, the amount, payment references (M-PESA receipt or card payment reference — never your card number or PIN), the date and time, and basic technical data such as your IP address to stop abuse. Chat-app top-ups also use your chat account ID.
Why: to process your payment and deliver airtime, to prevent fraud and abuse, to give you points and referral rewards, to answer support requests, and to keep the records the law requires.
Who we share it with: only those needed to complete your top-up — Safaricom (M-PESA), Airtel, our card payment provider (Pesapal) and our hosting provider — and authorities where the law requires. We never sell your data.
How long: transaction records are kept for as long as Kenyan tax and financial law requires (usually up to 7 years), then deleted.
Your rights: you can ask to see, correct or delete your data (except records we must keep by law), and you can object to its use. Contact us using the details above.
On your device: we store a small code in your browser so we can show your points and personal link. Clearing your browser removes it.
Refund policy
Paid but no airtime? If you were charged and the airtime didn't arrive, we'll either send it again or refund you in full to the M-PESA number (or card) that paid, normally within 3 working days. Contact us with your payment reference.
Wrong amount charged? We refund any difference.
Delivered airtime can't be refunded, including airtime sent to a number you entered by mistake, because the network can't reverse it.
Cancelled payments: if you cancel the M-PESA prompt or a card payment fails, nothing is charged and nothing is sent.